01The Service
Botspire, operated by NARVEX GROUP LLC (“Botspire”, “we”, “us”), provides an AI phone receptionist service for home-service businesses. The service answers inbound phone calls on behalf of our client businesses, collects appointment details, books appointments, routes emergency calls, and sends SMS text messages to those businesses’ customers as described below. By using our website or services you agree to these Terms.
02Client Accounts
Client businesses agree to provide accurate business information, maintain the accuracy of pricing and scheduling data supplied to us, and use the service only for lawful business communication with their own customers and consenting contacts. Clients remain responsible for the services they deliver to their customers; Botspire schedules appointments but does not perform HVAC or other trade work.
03SMS / Text Messaging Program
- What is sent: appointment confirmations, appointment reminders, missed-call follow-ups, and service updates.
- On whose behalf: messages are sent on behalf of the client home-service business the recipient contacted (for example, the HVAC company the recipient called).
- Consent: messages are sent only to recipients who provided their number and agreed to receive texts, as described in our Privacy Policy.
- Opt out: reply STOP to any message to stop receiving messages. Reply HELP for help, or email privacy@botspireai.com.
- Message frequency varies. Message and data rates may apply.
- Phone numbers and SMS consent are not shared with or sold to third parties for marketing or promotional purposes.
04Fees and Payment
Fees for client businesses are set out in each client’s order or agreement, typically comprising a one-time installation fee and a recurring service plan. The installation fee pays for the build and go-live; the monthly plan pays for the service from then on. Fees are non-refundable except as expressly stated in the applicable agreement or guarantee terms.
05Acceptable Use
The service may not be used to send unsolicited marketing messages, to contact numbers on applicable do-not-call or opt-out lists, or in violation of the TCPA, CTIA guidelines, or other applicable laws. We may suspend service for misuse.
06Call Transcripts
Calls handled by the service are transcribed as they happen, for appointment accuracy and quality assurance, subject to applicable law and as described in the Privacy Policy. Audio is not recorded.
07Disclaimers and Liability
The service is provided “as is”. While we design the service for high availability and accuracy, we do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, NARVEX GROUP LLC’s aggregate liability arising out of the service is limited to the fees paid by the applicable client in the three (3) months preceding the claim. Nothing in these Terms limits liability that cannot be limited by law.
09Billing, Cancellations and Refunds
Billing. Client plans consist of a one-time installation fee and a recurring subscription (monthly, or annual at a discounted rate), billed by card via Stripe or by invoice/ACH.
Cancellation. Monthly plans may be canceled at any time with written notice (email is sufficient); service continues to the end of the paid period and no further charges are made. Annual plans may be canceled for renewal at any time before the renewal date. During the Prove-It Month, the client may cancel and walk away as described in Section 10.
Refunds. The installation fee becomes non-refundable once the build is delivered and live, except where our published guarantee provides otherwise (for example, install-fee refund tiers tied to Prove-It Month results). Monthly subscription fees already paid are not refunded for partial months, but no further billing occurs after cancellation. If we fail to deliver the installed system at all, the installation fee is refunded in full.
Disputes. If you believe a charge is incorrect, contact us at privacy@botspireai.com or +1 (817) 339-6593 within 30 days of the charge and we will investigate and respond within 5 business days. We work to resolve all billing concerns directly and promptly before any card dispute is necessary.
10The Prove-It Month Guarantee
Every plan begins with a Prove-It Month: the system must book the guaranteed number of appointments for your plan tier (counted on your dashboard) before any yearly commitment applies. If the number is not reached, we continue working at no additional monthly cost until it is. Where the applicable tier provides an install-fee refund for exceeding its target, that refund is honored as published.
11Changes and Contact
We may update these Terms from time to time; the current version will always be available at this page. Questions: privacy@botspireai.com.